Pre‑Order & Deposit Policy

Securing Your Pre-Order

We offer a pre-order service to reserve upcoming products. By completing a checkout for a pre-order item, you agree to the following terms:

• Full Payment: You may pay the total amount upfront.

• Non-Refundable Deposit (NRD): You may pay a deposit to secure your allocation. The balance is due once the item is in stock. 

The Nature of Deposits

All pre-orders are submitted to our suppliers specifically to fulfill your reservation. By placing a pre-order, you acknowledge that the deposit is non-refundable and non-transferable. This covers the administrative and allocation costs incurred by the shop.

Exceptions where a deposit will be refunded:

• The item is cancelled by the manufacturer or supplier.
  

• A price increase is applied by the manufacturer after your order is placed.

 

Completing Your Purchase

Once the item is in stock, an invoice for the balance will be sent to your email.

• Payment must be made within 14 days.

• If the balance is not paid within this period, the order will be cancelled and the deposit forfeited.

Cancellations

To request a cancellation, email info@stormcollectibles.uk.

• Deposit Orders: The deposit is forfeited upon cancellation.

• Full-Payment Orders: The deposit portion of the payment is retained; the remaining balance will be refunded to your original payment method.

 

Delays & Stock Allocation

Release dates are estimates and subject to change by the manufacturer. We fulfill orders on a first-come, first-served basis. If a supplier "short-ships" an order and we cannot fulfill your reservation, a full refund (including deposit) will be issued immediately.