Refund policy

Returns & Refunds Policy

14-Day Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unopened, unused, and in its original packaging
• The item must be in the same condition as received
• A receipt or proof of purchase must be provided

Unwanted Items / Change of Mind

If you change your mind or order an item by mistake, we offer a 14-day money-back guarantee, provided the item is returned:

• Unused, unopened, and in original condition
• With original packaging intact

Please note:

• Original shipping costs are non-refundable
• Customers are responsible for return postage costs

How to Start a Return

To begin a return, please contact us at: info@stormcollectibles.uk

If your return is approved, we will provide instructions on where and how to send your item.
Please note that items sent back without prior approval will not be accepted.

For any return-related questions, you can contact us at the same email address.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and make it right.

 

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Custom or special-order items
• Personalised products
• Sale or clearance items
• Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method
• Please allow time for your bank or payment provider to process the refund